ECOMMERCE SUPPORT & MAINTENANCE

Teapot Creative offer technical support and maintenance services to help you keep your eCommerce store looking great, running perfectly and performing well online. We have dedicated support teams for both Prestashop and WooCommerce. They are always here to listen and to help!

Your maintenance and support account can be used to request any web service that we offer as an agency.

Our eCommerce Support Services Include…

Technical Support

Feature enhancement

Resolve Site Speed Issues

Store Design Improvements

Cross Browser & Mobile Capability

Bug Fixing

A bug in your eCommerce site, theme or in a module can cause many different issues within your site and can range form a slight annoyance to a complete disaster! 

Some bugs can are easy to find and easy to fix and it won’t necessarily take us long to sort out the issues and get everything up and running as normal again. Just let us know how we can help and our eCommerce developers can sort it out for you so that you can get on with running your business.

eCommerce Graphics Creation

We have a team of in house graphic and digital designers who are very experienced in creating eye catching and innovative assets for websites.

We can design call to action graphics to invite your customers to engage with your site or banners to get your message across quickly and efficiently.

Our Support Options…

Break / Fix Support

This is a support and maintenance package which works via the support hours bank and is best utilised for Break / Fix issues that are causing disruption to your website’s core functionality and require immediate attention, for example, the ability to complete purchase or payment on an eCommerce site.

Teapot Sprint

This process allows for plenty of conversation and helps to create a deep understanding of client requirements. You will be allocated a dedicated developer who will form a much closer working relationship with you. The recurring meetings will allow us to be proactive in undertaking work and keeping you updated. You will also be able to outline long term objectives and prioritise the tasks you want us to work on within a defined and agreed timeframe.

Managed Support

This works primarily around things such as platform updates, simple site audits which look at speed, performance and general user journey improvements. This is a scheduled recurring review, requiring a low level of support hours via the support hours bank. It provides a level of constant commitment to your site.

Technical Support

We can assist you with hosting problems and help with with site loading speeds to ensure your site is running consistently fast and trouble free. We can also install security certificates and spam control measures to avoid any unwanted disasters. Integrations with tracking software or bespoke website functionality requirements are all available through hourly support or scoped and quoted projects. We offer platform based assistance and training at Teapot HQ, at your premises or via Skype of needed. We are able to provide website audits and advise the best course of action so you can achieve your business goals.
 

Download a detailed service and price guide here

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