PrestaShop users can now download a new module that enables their customers to ask questions about individual products, straight from the product page itself. Designed and built here at Teapot Creative, a PrestaShop Gold partner agency, the Product Enquiry module is easy to install and simple for the customer and the site owner to use.

Why Did We Create It?

We realised there was a need for a simple system that enables busy PrestaShop site owners to efficiently handle customer enquiries about products listed on their site. Giving customers a way of asking the site owner direct questions with just a click of a button from the product page puts the customer in the driving seat. Using this module helps improve the user experience for the customer and site owner.

Our developers are are constantly trying to find ways to improve our clients websites to maximise the revenue generating capabilities. This module has it’s origins right here. Customer satisfaction and conversions increase and the whole experience of managing the site and using the site improve. Happy site owners and happy customers.

How Can I Find Out More?

Two ways.

Continue reading this blog post or go straight through to the module page on the PrestaShop Addons Marketplace site where you’ll find everything you need including a short video giving a step by step guide to installing, customizing and using the module aswell as other useful information on the various features. Just click here to go through to the PrestaShop addons marketplace.

The Product Enquiry Module – How It Works:

CUSTOMER POINT OF VIEW

For the customer it couldn’t be easier. Imagine you’re looking at the blouse pictured below and you want to check to see whether it is made from a particular fabric, a click of the simple ‘Ask a Question’ button on the product page is all it takes (see screen shot below) to set the process in motion.

The question box automatically appears on the customers screen (see below) with instructions to fill out their email address and details of their enquiry. The customer then receives an email confirming their message has been received.

PrestaShop Blog - Customer Question Module

SITE OWNER POINT OF VIEW

Dealing With Enquiries

Enquiries are sent through to the back end of the site and the customer service panel – accessible from the left hand menu of the Dashboard (see screen shot below). First by clicking ‘Customers’ and then ‘Customer Service’ on the drop down menu.

 

PrestaShop Blog - Customer Question Module - screen shot 3

All the enquiries are logged in the customer service panel in the back-end ready for the vendor to reply (see screenshot below). Again, this is simple stuff. It’s just a case of opening up the customer’s message, reading it and then replying.

PrestaShop Blog - Customer Question Module - screen shot 4

This guide is only meant to be a very basic introduction to the module. To find out more about the module including a full video guide then head over to the PrestaShop addons page.

With customer service and conversions being the two most important considerations for any ecommerce site owner, at just £29.99 (inc. tax) for the module, it shouldn’t take long to decide whether or not to install it on your PrestaShop site.

Want More?

Keep up to date with all our PrestaShop news and activities via our blog and Twitter. If you want to ask specific questions about the module then please get in contact with our developer team here at Teapot Creative using the contact page. Alternatively you can contact us through the ‘Contact the Developer’ feature on the PrestaShop addons marketplace.

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