PrestaShop Support & Maintenance

We’ve got the right tools

Helping others isn’t a chore; it is one of the greatest gifts….     

Teapot Creative offer technical support and maintenance services to help you keep your eCommerce store looking great, running perfectly and performing well online. 

We have a dedicated support team for PrestaShop and they are always here to listen and to help!

Your maintenance and support account can be used to request any web service that we offer as an agency.

What does support actually include? 

  • Technical Support
  • Feature Enhancement
  • Resolving Site Speed Issues
  • Store Design Improvements
  • Cross Browser & Mobile Capability
  • Bug Fixing
  • eCommerce Graphics Creation

Break / Fix Support

This support and maintenance package works via the support hours bank. It is best utilised for Break / Fix issues that are causing disruption to your website and require immediate attention. For example; the ability to complete purchase or payment on an eCommerce site.

Managed Support

This is mainly for things like platform updates, simple site audits which look at speed, performance and general user journey improvements. This is a scheduled recurring review, requiring a low level of support hours via the support hours bank. It provides a level of constant commitment to keeping your site up to date.

Teapot Sprint

This process allows for plenty of conversation between us and helps to create a deep understanding of client requirements. You will be allocated a dedicated developer who will form a close working relationship with you. The regular meetings will allow us to be proactive in undertaking work and keeping you updated. You will also be able to outline long term objectives and prioritise the tasks you want us to work on within a defined and agreed timeframe.

Technical Support

This can be used for hosting problems or help with site loading speeds. We can also install security certificates and spam control measures to avoid any unwanted disasters. Integrations with tracking software or bespoke website functionality requirements are all available through hourly support or scoped and quoted projects. We offer training at Teapot HQ, at your premises or via Skype of needed. We are also able to provide website audits and advise the best course of action so you can achieve your business goals.

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