When it comes to troubleshooting an issue on a PrestaShop site, it can be hard knowing where to begin, especially if you haven’t had to do something like this before. Whether or not it’s something simple like you cannot see your changes showing on the front end, to a white screen where your website should be this post should hopefully be able to give you a helping hand, and point you in the right direction no matter your technical background.

Content Not Showing up

Generally for new content to not show there are only a couple of things that can be the cause. This could be a new product, changes to an existing one, or even changes to a CMS page. There are of course other things that could have the same problem, but most of the time they can be resolved by following the steps mentioned below:

Firstly it is always good practice to make sure your changes have actually saved in the first place and that you are editing the correct store (if you have a multistore installation). Sounds a bit like a no brainer but we have all done it and it’s always a good idea to check, that way you know that everything should actually be showing on the front end, and it has saved properly.

The second thing to do would be to clear the cache for the website. Now, this is nowhere near as technical as it sounds and can actually be done in a couple of clicks. To do this you will need to go into the BackOffice of your website and head to the Performance page under the Advanced Parameters tab. Then, assuming you are on version 1.6+, you will see a button in the top right corner called Clear cache with an icon of an eraser above. All you have to do is click this button to remove all the cache files your website uses to serve your site faster. After these are removed they are then replaced with new and updated cache files, that will include any new content, etc.

Now that you have cleared the cache on the site you should now see the missing content; however, this is not always the case. If it is still not showing at this point it is best to clear the cache for your web browser. If like the vast majority of people out there you are using Google Chrome, then you can do this quite easily by pressing the following combination of buttons on your keyboard at the same time:

Windows: Ctrl + Shift + Del
Mac: Cmd + Shift + Del

This will open up a new tab in chrome with a popup box asking what data you would like to clear.

As you only need to clear the cached files you need to make sure that the only box that is checked is the one saying Cached images and files.

Then all you have left to do is click on the Clear browsing data button.Obviously, not everyone is using Google Chrome as some of you will be using Internet Explorer/Edge on Windows or Safari on Macs. There may also be a few of you on Firefox, so I have included instructions for each of the aforementioned web browser below:

Businessman using laptop computer

Internet Explorer

  1. Depending on your version either click on the tools menu or the gear icon in the top right of the window and choose Internet Options.
  2. Then under the General Tab, there will be a section called Browsing history with a button named Delete… that once clicked brings up a new window, with options to choose what you would like to delete.
  3. You will need to make sure that the only one that is checked is Temporary Internet Files and then click the Delete button.

Edge

  1. If you press the following combination of keys, it will bring up the menu to clear your cache, amongst other settings: Ctrl + Shift + Del.
  2. Then if you make sure that just the Cached data and files option is checked, and click on the clear button at the bottom of the page.

Safari

  1. With Safari as the current screen, you can click on safari in the upper left-hand side of the screen in the menu at the top of the screen, and click on preferences.
  2. Then in the new window, click on the privacy tab, and press Remove All Website Data…
  3. Then lowercase click on Remove Now.

FireFox

  1. Not too dissimilar to Google Chrome, all you need to do is press Ctrl + Shift + Del to open up the menu to clear your cache.
  2. Then once you have checked the Temporary Internet Files option you can click Delete to clear the cached files.

If it’s still not showing up at this point, it is a good idea if possible to test on another device. We have had it in the office before where I would be working on a site, and whatever I did just could not see my changes at all. I then tested it on the computer next to mine, and they showed without any issues!

In some cases changing the computer isn’t quite enough and we have found that your WiFi Router can cause issues, and trying on a different device on a different network can do the trick. This may mean that you have to try with a neighbour or friend, but if they are able to test it for you and send you a screenshot of the site, then you can find out if its just you not seeing the content, or if it’s everyone.

At this point, if you have tried everything that we have suggested above, your new content should be showing. However if it is still not showing up on the site, it may be worth waiting for an hour or so. Sometimes time is a factor too and it’s most commonly ignored as a factor. How impatient we all are!

If it’s still not showing for you, just get in touch with our support team, and I’m sure that we can get to the root of the issue for you.

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