WordPress Support & Maintenance

Creative solutions for your site

We’ve got your back!

Has something broken? Don’t panic! We are here to help.

Teapot offer a technical support and maintenance service to help you keep your WordPress website running smoothly. We have a dedicated WordPress support team and they are always on hand to offer advice or to try and solve any problems you might have. 

Something to add?

So, if you want to add new pages or change the design of part of your site, we can help! 

Just talk to us about what you need and then we can come up with a plan that suits your timescale and budget. You will be set up with a support account and this will give you access to all the support and maintenance services we offer. 

  • Technical Support
  • Feature Enhancement
  • Resolving Site Speed Issues
  • Store Design Improvements
  • Cross Browser & Mobile Capability
  • Bug Fixing
  • eCommerce Graphics Creation

Break / Fix Support

This is a support and maintenance package which works via the support hours bank and is best utilised for Break / Fix issues that are causing disruption to your website’s core functionality and require immediate attention.

Managed Support

This is primarily for things such as platform updates, simple site audits which look at speed, performance and general user journey improvements. This is a scheduled, recurring review, requiring a low level of support hours via the support hours bank. It provides a level of constant commitment to your site.

Teapot Sprint

This process allows for plenty of conversation and helps to create a deep understanding of client requirements. You will be allocated a dedicated developer who will form a much closer working relationship with you. The recurring meetings will allow us to be proactive in undertaking work and keeping you updated. You will also be able to outline long term objectives and prioritise the tasks you want us to work on within a defined and agreed timeframe.

Technical Support

We can assist you with hosting problems and help with with site loading speeds to ensure your site is running consistently fast and trouble free. We can also install security certificates and spam control measures to avoid any unwanted disasters. Integrations with tracking software or bespoke website functionality requirements are all available through hourly support or scoped and quoted projects. We offer platform based assistance and training at Teapot HQ, at your premises or via Skype if needed. We are able to provide website audits and advise the best course of action so you can achieve your business goals.

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