Teapot offer technical a support and maintenance service to help you keep your WordPress website functioning perfectly and performing well. We have a dedicated WordPress support team and they are always on hand to offer advice or to try and solve any problems you might have. So, if you want to add new pages, or functionality or simply change the design of part of your site, we can help! 

You will be set up with a support account and this will give you access to all the support and maintenance services we offer. 

Our WordPress Support Services Include…

Technical Support

Feature enhancement

Resolve Site Speed Issues

Store Design Improvements

Cross Browser & Mobile Capability

Bug Fixing

A bug in your WordPress site or theme can cause many different issues within your site and can range form a slight annoyance to a complete disaster! 

Some bugs can are easy to find and easy to fix and it won’t necessarily take us long to sort out the issues and get everything up and running as normal again. Just let us know how we can help and our WordPress developers can sort it out for you so that you can get on with running your business.

WordPress Graphics Creation

We have a team of in house graphic and digital designers who are very experienced in creating eye catching and innovative assets for websites.

We can design call to action graphics to invite your customers to engage with your site or banners to get your message across quickly and efficiently.

Our Support Options…

Break / Fix Support

This is a support and maintenance package which works via the support hours bank and is best utilised for Break / Fix issues that are causing disruption to your website’s core functionality and require immediate attention. 

Teapot Sprint

This process allows for plenty of conversation and helps to create a deep understanding of client requirements. You will be allocated a dedicated developer who will form a much closer working relationship with you. The recurring meetings will allow us to be proactive in undertaking work and keeping you updated. You will also be able to outline long term objectives and prioritise the tasks you want us to work on within a defined and agreed timeframe.

Managed Support

This works primarily around things such as platform updates, simple site audits which look at speed, performance and general user journey improvements. This is a scheduled recurring review, requiring a low level of support hours via the support hours bank. It provides a level of constant commitment to your site.

Technical Support

We can assist you with hosting problems and help with with site loading speeds to ensure your site is running consistently fast and trouble free. We can also install security certificates and spam control measures to avoid any unwanted disasters. Integrations with tracking software or bespoke website functionality requirements are all available through hourly support or scoped and quoted projects. We offer platform based assistance and training at Teapot HQ, at your premises or via Skype of needed. We are able to provide website audits and advise the best course of action so you can achieve your business goals.

Download a detailed service and price guide here

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